At Orchard & Shipman, we recognise that moving into new accommodation can be a very busy and stressful time. This page aims to answer some of the questions you may have during your tenancy.
If you have any problems or questions regarding your property or tenancy agreement then please do not hesitate to contact your Property Manager who will be able to offer you advice and support.
What are my responsibilities as a tenant?
Your main responsibilities as a tenant are to adhere to the terms of the tenancy agreement.
Orchard & Shipman manage the tenancy of behalf of the council and are entitled to act for the council in enforcing and carrying out the terms of this agreement.
Please take time to read the tenancy agreement and keep it in a safe place. It is important that you adhere to the conditions of your agreement and failure to do so could result in the loss of your property.
Examples of breaking your agreement conditions are:
- Not living at your property on a permanent basis.
- Falling behind with your rent payments and/or other charges.
- Causing disrepair to the property (e.g. carrying out alterations to your home without our written agreement).
- Causing anti-social behaviour at the property.
- Abusive, threatening or violent behaviour to others including our staff and contractors.
- Not allowing access to the property.
- Housing pets at the property.
- Unkempt gardens.
Care and Cleanliness of the Property
You are responsible for keeping the interior & exterior (including gardens) of property clean and tidy at all times and to take all necessary precautions to prevent damage to the property, or communal areas caused by water, condensation, frost or fire.
Failure to do so could result in the termination of your tenancy.
Your rent and other charges are due in advance on Monday every week. If you have an agreement with us you can pay weekly, fortnightly or monthly if you prefer.
The amount of daily / weekly rent which you are required to pay on the property is confirmed on your tenancy agreement.
You will receive a rent statement on a regular basis so you can keep track of your rent payments – it is important that you check this carefully. If you think there is a mistake, you must notify us immediately.
Find out more on how to make rental payments.
As the tenant of the property you are responsible for paying the all the utilities on the property (including council tax & water). It is advisable that you contact the utility suppliers immediately when you move into your property.
If there are “pay as you go” meters where cards or keys are present, you must still contact the supplier and request that the new keys / cards are sent to you as soon as possible.
Failure to set up an account or pay your utilities can result in the suppliers obtaining a court order to force access to disconnect your gas and electricity. Any legal fees and costs for locksmiths forcing access will also be charged to you.
Under the respective gas and electricity acts the meters are owned by the current utility supplier, you can change to a preferred supplier or change the type of meter that is in your home. However any costs involved whilst changing supplier will be your responsibility as the account holder.
Email Address / Website
0800 048 0202
0800 980 8476
0800 096 2255
0800 073 3000
0333 202 4610
0300 790 6131
Repairs, Maintenance, Improvements & Alterations
- Before the tenancy begins, we will carry out a full property inspection and take care of any necessary repairs to make sure it is fit for habitation.
- During your tenancy, we will carry out repairs to the house in order to keep it in good condition.
- We will keep the structure and exterior of the house and the installations for water, gas, electricity, sanitation, heating and hot water well maintained.
- We will take responsibility for dealing with condensation and dampness, if it is being caused by features of the house such as ventilation, heating or insulation. We will not take responsibility if it is caused by tenant lifestyle or neglect.
- We are not responsible for repairing damage caused by tenants living in your house or your visitors. If we do repair the damage we will charge you. This does not apply to wear and tear.
- We will give you at least 24 hours notice if we need access to your house for repairs or inspection.
- Before carrying out improvements or alterations to your house, you must get our written permission. If you don’t get our permission, we can charge you for the cost of restoring the house at the end of your tenancy.
- You and the people living in your home must take good care of the property.
- Find out more on how to report a repair
Maintaining your property
During cold periods, your property should not be left overnight without any heating, due to the risk of freezing and burst pipes. If a property is to be left empty during the winter time, your water should be turned off at the mains stopcock.
You must notify us in writing if the property is going to be left empty for more than 4 weeks.
Ending your tenancy
You can end your tenancy at any time by notifying us in writing.
Your tenancy will not end and you will still be charged the daily/weekly charge until you personally return the property keys to Orchard & Shipman. A key receipt must be obtained as proof of return.
We will arrange to inspect your property to make sure you are leaving it in a satisfactory condition for the next person.
If your property needs repairs and/or redecorating we may recharge you for these works if they are not considered as reasonable wear and tear.
Before moving out of your house, you must do the following:
- Leave the house clean and tidy.
- Remove all of your belongings.
- Make sure all tenants living in the property leave with you.
- Hand in all your keys to your local Orchard & Shipman office.
- Check you have paid all payments due to us.
- Provide your forwarding address.
- Leave the house in good decorative order.
- Arrange any repairs that your are obliged to.
- Remove any fixtures or fittings you have installed without our written permission and put right any damage caused.
- Leave behind any key and cards for the gas and electric meters.
- Clear any rubbish from the property. We will charge you for the cost of removing any items that are left behind.
- Advise your utility suppliers that you have moved from the property of the end of tenancy meter readings.